FAQ's

Q. How long will my order take to arrive?

A. The order will be processed and shipped within 3-5 business days. It will usually take 2-3 weeks to arrive from the date of shipping, but please allow up to 2-6 weeks due to high demand.

Q. I made a large order but not all the items have arrived yet?

A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.

Q. Where will my order be dispatched from?

A. All orders are dispatched from our warehouse in Asia or from our UK Amazon Fulfilment Centre.

Q. Why does the checkout page state my information will be transferred to the United States?

A. The Spartan Genetics website runs on Shopify, one of the world's most popular and secure e-commerce platforms. Shopify's secure servers are based in the United States, therefore our customer's information is transferred to the USA. This is standard practice and ensures your information is kept as safe as possible.

Q. Do you sell my details to any other companies?

A. We value your trust. Your personal details will never be sold to third parties.

Q. How safe is it to place an order on your site, will you have access to my bank details?

A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant. Spartan Genetics itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves. Alternatively, you can make payment through our additional payment provider Paypal.

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